About DragonSocial

Last updated: 31 October 2026

DragonSocial is an internal tool owned and operated by Dragon International (دراغون العالمية) to manage the company's own Meta accounts only: Dragon's Facebook Page and its linked Instagram professional account. It is not offered to other businesses or people, has no public sign-up, and offers no "Log in with Facebook" to the public.

What it does

• Answers comments and private messages sent to our Page and account, using texts our team writes in advance (keywords and saved messages), including our sales team's WhatsApp number.
• Collects the order details a customer chooses to send (name, city, product, quantity, phone and WhatsApp numbers) so our sales team can prepare a quotation.
• Hides unwanted comments (links, images or unacceptable words) on our Page and account according to our moderation rules.
• Lets our staff write, schedule and publish the company's own posts, and shows aggregate performance statistics for our accounts.

What it does not do

• It sends no broadcasts or promotional messages. An automatic private message is sent only in answer to the person's own comment (one private reply, within 7 days of the comment) or message (within 24 hours of their last message).
• It does not sell or share data with advertisers, and does not send it to external AI services.
• It does not operate on Pages or accounts that Dragon does not own.

The first automatic private message in a conversation starts with the line «(رد آلي من دراغون)» ("automatic reply from Dragon"). To talk to a person, send «موظف» (or "agent") or tap the «كلّم موظف» button: automatic replies stop and your conversation goes straight to our team. You can stop automatic messages at any time by sending «توقف» or "stop" on its own, and a member of staff takes over whenever they reply themselves. Details: Privacy Policy, Terms of Service, Data Deletion.

Dashboard

The dashboard at social.dragonsudan.com is for authorised Dragon staff only and requires a password.

Contact