Terms of Service — DragonSocial

Last updated: 31 October 2026

1. Who we are and who these terms apply to

DragonSocial is an internal tool operated by Dragon International (DRAGON FOR IMPORTS AND EXPORTS AND MULTIPLE ACTIVITIES CO.LTD), registered office: Port Sudan, Airport District, Block 7, Property 887, 1st floor, Apt 3 (Certificate of Incorporation No. ش/6010 (Red Sea State, 9 October 2025)); place of business: Dragon Building, Airport Street (next to 50 Fakha), Atbara, Sudan. These terms apply to (a) anyone who comments on posts of our Facebook Page or our Instagram professional account, or messages them, and receives a reply through DragonSocial, and (b) Dragon staff authorised to use the dashboard.

2. The service

The tool works only on the company's own accounts. It answers comments and messages with texts our team prepares in advance, collects the order details you choose to send, hides comments that break our moderation rules, and publishes the company's posts. It has no public accounts and no public login.

3. Automatic replies are information, not a binding offer

Automatic replies introduce our products and direct you to our sales team. Prices, specifications, availability and shipping or delivery dates are binding only in a written quotation or invoice issued by Dragon. If an automatic reply differs from a written quotation or invoice, the written document prevails. Sales are governed by the terms of sale stated in the quotation or invoice.

4. Your choices

• To stop automatic messages, send «توقف» or "stop" on its own.
• To talk to a person, send «موظف» or tap «كلّم موظف». When a member of our staff replies in your conversation, automatic replies in it pause for a limited time.
• You can ask us to delete your data on the Data Deletion page or at info@dragonsudan.com.
• Facebook's and Instagram's own tools (block, mute, delete your comment) always remain available to you.

5. Acceptable use

Please do not send us unlawful or abusive content, spam, or other people's personal data without their permission. Comments containing links, images or unacceptable words may be hidden on our Page and account under the moderation rules described in the Privacy Policy.

6. Meta platforms

Your use of Facebook, Instagram and Messenger is governed by Meta's terms and policies. DragonSocial is Dragon's own tool; it is not made, sponsored or endorsed by Meta.

7. Staff use of the dashboard

• The dashboard is for authorised Dragon staff only. Passwords are personal and confidential and must not be shared.
• Access depends on the role (admin or read-only); exporting customer data is admin-only; actions are logged.
• Customer data is used only to serve and answer customers and prepare their orders, and is not passed outside Dragon.

8. Privacy

We process data as described in the Privacy Policy and delete it on request as described on the Data Deletion page.

9. Availability and changes

We may pause, change or stop automatic replies or the whole tool at any time, including an immediate stop of all sending. We may update these terms; the date of the last update is shown at the top of this page.

10. Contact