Data Deletion — DragonSocial

Last updated: 30 October 2026

Dragon International (DRAGON FOR IMPORTS AND EXPORTS AND MULTIPLE ACTIVITIES CO.LTD), Atbara, Sudan processes data from people who comment on or message our Facebook Page or our Instagram professional account. See the Privacy Policy for what we process and how long we keep it.

What we delete

When we carry out your request we delete what we hold under your ID: comments and the reply records for them, your lead record (name, city, product, quantity, phone and WhatsApp numbers, the text of your messages, and the conversation source) with the sales notes attached to it, the message log (including the text of your messages kept in it), conversation state, the log of automatic messages sent to you, the log of chats opened from m.me and ig.me links, messages waiting in our queue, any saved contact entry with its labels (including entries carried over from our previous tool), and the "once per person" marker. Raw events received from Meta that include you have their content replaced with a deletion marker; if one contains events from you and from other people, its whole content is redacted.

How to request deletion

1. Through Facebook: remove the app in your account settings. Meta then sends us a deletion notice automatically and you receive a confirmation code.
2. By email: write to info@dragonsudan.com with the subject "Data deletion", your Facebook name or Instagram username, and a link to your profile or one of your comments so we can verify you.

We complete requests within 30 days at most.

Checking status

With your confirmation code, open /data-deletion/status?code=…. It shows one of:

• processing: the request is being handled.
• completed: the data has been deleted.
• under_review: no matching records were found automatically, because Meta sends an app-scoped ID while we store Page-scoped IDs. We review it manually and may ask you by email to identify your account. We do not report this status as "completed".

The status page contains no personal data.

What remains after deletion

• A one-way SHA-256 hash of your ID on a suppression list, so your data is not collected again if a late event arrives or a backup is restored. It is an identifier that can be matched, so we do not call this complete erasure.
• The deletion request record itself (a hash of the confirmation code and its status; the ID Meta sent with the request is erased from it 30 days after the request is completed), so we can tell you the status.
• The comment decision log (the platform comment ID, the outcome and the rule number only, with no name, text or ID of yours): nothing in it links it to you, so it is not deleted on request and expires automatically after 365 days.
• Encrypted backups may still hold your data until they are replaced, within 14 days; a restored backup is not accepted without re-applying the suppression list.

Stopping automatic messages only

To stop automatic messages without deleting your data, send «توقف» or "stop" as a message on its own (or a similar short word on its own, such as «وقف» or «كفاية»). We record your request on your record with us. If you ask us to delete your data, we afterwards process none of your comments or messages and send you no automatic messages, because your ID is on the suppression list.

Two notes on moderation and handover

Comments containing links, images or unacceptable words may be hidden by a moderation rule on our Page; the action and its reason are recorded with the comment and are deleted with it. When a member of our staff replies in your conversation, automatic replies in it pause for a limited time (12 hours by default). Details are in the Privacy Policy.

Contact

Dragon International (DRAGON FOR IMPORTS AND EXPORTS AND MULTIPLE ACTIVITIES CO.LTD), Atbara, Sudan. info@dragonsudan.com — 0999813333.